The following is an overview on how the design process typically goes. Please keep in mind that not every project is the same and the process may change slightly for your specific project.
Project Request & Discovery
After I receive and review your Project Request, I will email you and answer any questions or concerns you may have and/or ask additional questions or concerns I may have. After we have everything settled, and we both think we are a good fit for each other and want to move forward with your project, I will send you a link to the Project Information and Contract Form for your review and acceptance.
Contract & Deposit Payment
Upon acceptance and digital approval of the Project Information and Contract Form, I will issue a deposit invoice that is due upon receipt.
With the contract signed and deposit invoice paid, you will receive a Welcome email that includes your project start date along with information about how we will communicate for the duration of the project via Trello, a Project Management System. In one glance, Trello tells us what’s being worked on, who’s working on what, and where something is in a process. I will include a PDF on How to Use Trello, don’t worry, it’s very easy. Welcome Packet that explains what is expected from both of us during the project, communication guidelines, feedback guidelines and pre-design tasks that you MUST complete before any work will start.
Every client has pre-design tasks that needs to be completed before I can begin any work, and those include:
For Websites and eCommerce Websites: Your Pre-Design tasks will include: obtaining a domain and web host, the design questionnaire, a secret Pinterest board for visual inspiration (or alternative), purchase any commercial use images needed for the design, and all homepage and inner page text and image content.
For WordPress Blogs: Your Pre-Design tasks will include: obtaining a domain and web host, the design questionnaire, a secret Pinterest board for visual inspiration (or alternative), and purchase any commercial use images needed for the design.
For Blogger Platform Blogs: Your Pre-Design tasks will include: obtaining a domain name (optional), the design questionnaire, a secret Pinterest board for visual inspiration (or alternative), and purchase any commercial use images needed for the design.
The Design Phase
With ALL Pre-Design Work completed (this is NON-NEGOTIABLE, the project will be haulted until Pre-Design Work is completed) I will go over the questionnaire and visual inspiration to create a logo and style moodboard for your approval.
For Websites and eCommerce Websites: Once approved, I will begin working on the homepage and inner page layout for your review and approval.
For WordPress and Blogger Blogs: Once approved, we will start the development phase.
The Development Phase
A custom theme will be built out on a demo site that will include layout and functionality, logo, images, photos, design elements, text content and plugins and other integrations, the blog will be setup and the site will be mobile responsive coded. The client will test and review the demo site, get any needed revisions noted and finally, approve the demo site. After the demo site is approved, the final invoice is issued and due upon receipt.
Installation & Launch Phase
With the demo site approved and final invoice paid, the custom theme will be installed and setup on the client’s domain. Both The Posh Box and the client will review and test the site. Any additional revisions allowed will be completed. Client will then approve and sign-off on the final design and the site will be taken live.
Completion & Customer Service
At this point, the social media packages will be created and installed, the business card file and logo files will be sent to the client. The Thank You and Exit Packet will be sent to the client and the 4 weeks of customer service will begin.
Revisions & Changes
During the Design and Development Phases, 4 rounds of revisions will be allowed. During the Installation/Launch and Completion Phases, 2 rounds of revisions will be allowed.
All clients will have a period of 4 weeks of customer service to test all links, pages, check for any spelling or grammatical errors, minor fixes, broken links, broken pages, etc., and report them to me as soon as possible to ensure the issues can be taken care of in a timely manner. Any issues or fixes needed after the 4 weeks will be quoted and invoiced at an hourly or per service rate.
Changes or additions to the original approved design, colors, images, site coding, etc., are NOT part of the normal 4 weeks of customer service. Any changes or additions to the original approved design, colors, images, site coding, etc., before or after your design is installed will be quoted, invoiced and paid before any work will be scheduled and completed. I reserve the right to refuse this type of change.